Join us in this episode as we talk to the founder of Trek Mage, Irinia Poddubnaia, about her journey of starting a business in China, running an e-commerce company, and developing a software to help e-commerce providers with tracking and customer communication. Hear about her experiences and insights in building and automating processes, integrating with e-commerce platforms, and providing beginner-friendly solutions for tracking and customer communication.
Our Guest
Irinia Poddubnaia
- https://trackmage.com/
- https://www.instagram.com/trackmage/
- https://www.linkedin.com/company/trackmage/
- https://twitter.com/TrackMage
- https://web.facebook.com/trackmage/
- https://web.facebook.com/groups/trackmage
- https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg
Hacks to Take Away
- Bridge the communication gap with customers after the purchase to keep them informed and prevent lost orders.
- Ask customers for reviews to increase the likelihood of receiving feedback and improve the credibility of the store.
- Provide excellent customer support to build a solid relationship with customers and create opportunities for upselling.
- Ensure that all feedback mechanisms are working properly to prevent customer frustration.
- Engage customers throughout the entire purchasing process to improve customer satisfaction and loyalty.
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Junaid Ahmed is a multi-passionate creator, storyteller, and home studio architect who believes your voice can change your world. As the host of Hacks and Hobbies, he dives deep into the journeys of people turning passion into purpose — from garage inventors to global entrepreneurs.
The podcast began as a simple idea: record honest conversations about side projects, creativity, and the hustle behind the scenes. Years later, it’s become a movement — showcasing the real, raw, and inspiring stories of everyday innovators.
Whether he’s building pro-level studios or geeking out over podcast gear, Junaid’s mission is clear: help people show up with confidence, clarity, and character.
🎧 New episodes weekdays. New perspectives in every story.
